Spending too much time on support, not your business?

We can fix that.

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Manage Support with Ease

It’s not always a big project that you need help with.

Sometimes you only need a little assistance here and there.

If you require periodic assistance with your network, but don’t want to frequently sign a new contract or initiate a specific project, we have the plan for you.

Get complex issues solved on average 44% faster than product support.

What Can You Expect?

Our goal is simple: to make your project successful.

Deep Expertise

Our team of engineers are well versed in many technologies and have years of experience to help reach a resolution quickly.

Open Door Policy

No need to spend time and resources diagnosing a problem before contacting one of our engineers. No need to open a trouble ticket. Just give us a call.

Speed

A flexible and pragmatic approach to resolution that helps you realize results faster.

Proactive Approach

As we get to know your network, we become an extension of your team. This allows us to look beyond the original issue, providing guidance to your organization to avoid future disruptions.

Plans & Pricing

Pick the plan that’s right for you.

All plans include design, configuration, troubleshooting and general consultative services.

Pay as You Go


Use this plan as needed
and pay as you go.
  • No money up front.
  • Prevent billing suprises with maximum hour contracts.





6 Month Subscription


Perfect for smaller organization
that have tighter budgets.
  • Minimum 10 hour per month to be used however you like.
  • 5% discount off list price on all Skyline Professional Services hourly rates, projects and any additional hours needed.
  • 10% discount on any Skyline delivered training.*

12 Month Subscription


Go further & get deeper savings on select offerings.
  • Minimum 10 hours per month to be used however you like.
  • 10% discount off list price on all Skyline Professional Services hourly rates, projects and any additional hours needed.
  • 20% discount on any Skyline delivered training.*
  • Limited access to Athena**

*Discount is applied to the retail price for any Skyline delivered training only. Not applicate to any non-Skyline delivered training.

**Athena subscription is limited to 12 months of  Athena Experiences and proprietary Athena content. Non-proprietary Athena content such as but not limited to, third-party official Electronic Learning Training (ELT) content is not included.

Architectures

Use our plans across any of these architectures.
Don’t see what you’re looking for? Contact us to discuss your needs.

  • VoIP & Collaboration
  • Route & Switch
  • Data Center & Compute
  • Wireless
  • Security
  • Meraki
  • And More

Related products:

  • On-site
  • Cloud-based
  • Hybrid
  • Cisco Call Manager
  • Call Center
  • Webex
  • Advanced Reporting
  • Audits/Reviews

 

Related topics:

  • CUC
  • CUCM
  • UCCX
  • Cisco Webex

Related products:

  • Catalyst
  • ISR
  • ASR
  • CSR
  • DNAC and SDA
  • Carrier and Enterprise
  • Audits and Reviews

 

Related topics:

  • Catalyst
  • ISR
  • ASR
  • DNAC

Related products:

  • Nexus
  • ACI
  • UCS
  • Hyperflex
  • Virtualization
  • Audits/Reviews

 

Related topics:

  • WLCs
  • Access Points

Related products:

  • Predictive Surveys
  • Physical Surveys
  • Wireless tuning
  • Optimizing for security
  • Audits/Reviews

 

Related topics:

  • WLCs
  • Access Points

Related products:

  • 802.1x
  • RADIUS/TACACS
  • Firewalls (ASA/FTD)
  • DUO/MFA
  • Umbrella
  • ISE
  • Audits/Reviews

 

Related topics:

  • DUO
  • Cisco Identity Service Engeine (ISE)
  • Securing Networks with Cisco Firepower Next Generation Firewall (NGFW)/FTD

Related products:

  • Wireless
  • Switching
  • Security
  • SDWAN
  • Intelligent Meraki Insights
  • Unified Endpoint Management (UEM)
  • Security Cameras


For more information on Meraki topics, click here.

Don't see what you're looking for? Contact us.

*Products and services are not limited to the above. Contact us for more.

Frequently Asked Questions

No. The T&M plan will be billed at the end of each month if any hours were used during that month. If no hours were used, there won’t be a bill. The subscription plan will bill the minimum number of hours at the beginning of each month. If additional hours were used those will be invoiced on the next billing cycle.

No. We only bill for what is used. The cap restricts the contract to a maximum number of hours so that you don’t receive an unexpected bill for more hours. Let’s say you put a cap of 40 hours on the contract. At the end of the contract you have only used 15 hours. That’s all you would ever be billed for.

If you elect to go with a cap, we will let you know when you are close to using all the hours, and you would need to execute another contract to add additional hours.

No. You can accumulate hours from month-to-month, but you cannot use future hours in the current month. Example: You cannot use February hours in January for a total of 20 hours. But, you can use January’s hours in February for a total of 20 hours in February.

This only applies to the subscription plan, and any unused hours at the end of the contract are forfeited. However, they can be exchanged for Skyline credit to be used for Skyline training.

We do not have Service Level Agreements (SLAs). We are not a managed service company and do not provide any SLAs. We cannot guarantee immediate availability. There are managed service companies that do a great job, and if you require managed services you should probably contact them, or we can point you in the right direction. We provide support on an as-needed, first-come-first-serve basis. While we can often respond quickly to a troubleshooting scenario (and we give priority to emergencies), we recommend scheduling our engineers ahead of time when possible.

Cisco TAC is designed to cover break/fix scenarios and provide support for specific configuration scenarios. It is not designed to provide over-all support of your network. It also does not provide support for non-Cisco items, or for items for which your Cisco service contract has lapsed. Cisco TAC also does not provide general support, or design support. Our customers typically call us before they call Cisco TAC because we know their network. We don’t have to spend as much time learning your environment before we can begin diagnosing and troubleshooting the situation.

It depends. Many Cisco products do not require Cisco TAC support to operate and function. However, if there is a hardware failure, or if you wish to upgrade your product then you must have the appropriate support from Cisco, whether that is Cisco TAC support or licensing. Skyline cannot perform upgrades or other functions that may violate Cisco Licensing. When possible, we recommend having Cisco TAC.

Absolutely. We encourage utilizing project-based contracts for medium to large projects. It helps us ensure that we are delivering specifically what you want and keep track of the project. It also helps you account for the project at the finance level. Project-based work will not negate any current support contracts and they can be used simultaneously.

Example: You have a need for a large ISE installation and wish to do this as a separate project. While the ISE project is under-way, a wireless issue is reported by your staff. We would apply the general contract to the wireless issue, and the hours applied to the ISE project would be unaffected by the wireless issue.

Wherever your next project takes you, we’re there.

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