Date & Time: Thursday, July 12, 2018 at 9:00 am PT

Description:

Insight into Cisco Technical Services. Areas covered include:
* TAC structure and capabilities,
* Engaging with TAC,
* Service Supply Chain,
* Innovation in TAC.

Speaker:

Hemant Verma is in Senior Manager at Cisco Global TAC with 18 years of support experience in Routing Protocols, CRS, Wireless and Data Center technologies. Customer Service executive with an MBA from Duke and a CCIE certification. Helped build, scale and enhance people, processes and systems across multiple product lines to deliver a unified, global, world-class Customer Service experience.