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Call Control Core Functions (CCCF)

Cisco
5 Days
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$4,295.00
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43 Learning Credits
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    • T87750
    • 5 days
    • 03/16/2026 - 03/20/2026
    • 9:00 AM
    • (GMT -05:00) Central Daylight Time
    • Presented via WebEx
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Course Summary
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Description

Call Control Core Functions (CCCF v14) is an instructor-led course for system administrators and customers involved in the day-to-day operation of the Cisco Unified Communications Manager and Cisco Unity Connection products.

CCCF is a lab-intensive course that introduces you to the CUCM system, the necessary procedures for administering IP Phones and Users, configuring Gateways, understanding the Dial Plan, and implementing Features. The course also covers Cisco Unity Connection administration features, options, and configuration settings

 Troubleshooting tools and techniques for IP phones and both applications complete the course.

Objectives

Upon completing this course, the learner can meet these overall objectives:

  • Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) system and its environment
  • Configure CUCM to support IP Phones
  • Configure CUCM to route calls to internal and PSTN destinations
  • Configure User accounts and multi-level administration
  • Demonstrate the use of Self-Care Portal functionality
  • Configure a T-1 PRI Gateway using MGCP
  • Configure Cisco Unified Border Element to support PSTN calling
  • Configure user features, including Hunt Groups, Call Pickup, and Call Park.
  • Define the capabilities of and demonstrate the Bulk Administration Tool
  • Define the SMART Licensing model for Cisco Unified Communications
  • Demonstrate the use of the Unified Reporting tool
  • Demonstrate the use of the Dialed Number Analyzer
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Explore Cisco Unity Connection version features and functions
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection

Prerequisites

Administering Collaboration Environments does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:

  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
  • The ability to understand, read, and speak English in a business and technical context

Who Should Attend

The primary audience for this course is as follows:

•  VoIP Administrator

•  VoIP Technician/Engineer

•  IT support personnel

•  Helpdesk support staff

The secondary audience for this course is as follows:

• Network Engineering Staff

Outline

Section 1: Explore the path to Collaboration

 

Define Collaboration

Migrate Networks to Support Collaboration

Understand the Collaboration Endpoints

Understand the Collaboration Call Controllers

Describe On-Premises, Cloud, and Hybrid Deployments

 

Section 2: Administering Initial Parameters for Cisco Unified Communications Manager

 

Identify Cisco Endpoint Solutions

Explore the Boot up Process of an Endpoint

Describe Power Over Ethernet

Describe IP Network Settings

 

Section 3: Exploring Endpoints and the Registration Process (

Understand the On-Premise Collaboration Deployment Models

Describe the Cisco Unified CM Cluster Services

Define Network Services for Collaboration

Explore Cisco Unified CM Groups

 

Section 4: Managing Users in Cisco Unified Communications Manager

Analyze Cisco UCM User Types and Settings

Describe Methods for Authenticating Cisco Unified Communications Manager Users

 

Section 5: Implementing MGCP Gateways

Overview of MGCP Gateways

MGCP Gateway Implementation

Path Selection in Cisco Unified Communications Manager

Route Groups

Route Lists and Route Patterns

Digit Manipulation in Cisco Unified Communications Manager

 

Section 6: Implementing Voice Gateways

Overview of Dial Peers

Digit Manipulation Features on Cisco IOS Gateways

Codec and DTMF-Relay Selection on Cisco IOS Gateways

Section 7: Describing a Basic Dial Plan

Describe the Concepts of a Dial Plan and Call Routing

Describe Elements of Call Routing

Explore Digit Manipulation and Translation Patterns

 

Section 8: Configuring Calling Privileges in Cisco Unified Communications Manager

Calling Privileges Overview

Partitions and CSSs

Partition and CSS Considerations

Time-of-Day Routing

Client Matter Codes and Forced Authorization Codes

 

Section 9: Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager

Media Resources Overview in Cisco Unified Communications Manager

Media Resource Selection and Access Control in Cisco Unified Communications Manager

Describing the Annunciator Feature

Describing Unicast and Multicast MOH Characteristics

Audio and Video Conference Bridge Devices

Audio and Video Conference Bridge Integration Options

MTP and Transcoder Devices

MTP and Transcoder Requirements

 

Section 10: Enabling Endpoints and Features

Configure a Cisco Jabber Endpoint in Cisco UCM

Explore Mobility

 

Section 11: Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility

Issues with Roaming Devices

Device Mobility Characteristics

Device Mobility Components

Device Mobility Operation

Device Mobility Considerations

Device Mobility Troubleshooting

Section 12: Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility

Issues with Roaming Users

Cisco Unified Communications Manager Extension Mobility Characteristics

Cisco Unified Communications Manager Extension Mobility Components

Cisco Unified Communications Manager Extension Mobility Operation

Cisco Unified Communications Manager Extension Mobility Considerations

Cisco Unified Communications Manager Extension Mobility Troubleshooting

 

Section 13: Configuring Cisco Unity Connection Integration

Overview of Cisco Unity Connection Integration

SIP Integration

Typical Integration Mistakes

Integration Considerations

 

Section 14: Cisco Unity Connection Call Handlers

Call Handler Overview

System Call Handler

Caller Input

Operator Call Handler

Goodbye Call Handler

Directory Handler

Interview Handler

 

Section 15: Reporting and Maintenance

Explore the Troubleshooting Process

Describe Reporting and Maintenance Tools

Describe Cisco Real-Time Monitoring Tool

Lab Discoveries

Discovery 1: Configuring SMART licensing

Discovery 2: Configure CUCM Initial Parameters

Discovery 3: Configure CUCM Core Settings

Discovery 4: Configure an Access Switch for an Endpoint

Discovery 5: Deploy an IP Phone Through Auto and Manual Registration

Discovery 6: Administer Endpoints in CUCM

Discovery 7: Explore IP Phone Firmware Maintenance

Discovery 8: Create Local User Accounts

Discovery 9: Add Users in CUCM

Discovery 10: Implementing PSTN Gateways and Trunks

Discovery 11: Create a Basic Dial Plan

Discovery 12: Explore Partitions and Calling Search Spaces

Discovery 13: Explore PLAR

Discovery 14: Implement Common Endpoint Features

Discovery 15: Implement Single Site Extension Mobility

Discovery 16: Configure Media Resources

Discovery 17: Backup CUCM

Discovery 18: Configure the Integration Between Unity Connection and CUCM

Discovery 19: Configure Voicemail Users

Discovery 20: Troubleshoot Cisco Unity Connection

Discovery 21: Configure a Call Handler

Discovery 22: Use Reporting and Maintenance Tools